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Returns & Exchanges

For Online Orders Returns & Exchanges

Please use this form to return for your online order only. You may ship your new, unworn items back to us in their original packaging to:

Comfort One Shoes
Attn: Internet Returns
1625 Connecticut Ave, NW
Washington, DC 20009

Download Online Return Form

Please include your order number and indicate if you would like to return or exchange.


Returns or exchanges must be sent back to us within 30 days of your original receipt of the order; returns received after the 30 day period cannot be processed.

Retail Store Returns/Exchanges

To return or exchange an item purchased at one of our retail store locations, please contact that store for details. 

Click HERE for store locations and their contact information.