Unconditional Unworn
Returns
We're so confident that you'll be pleased with your
products that we guarantee them unconditionally. If you are unhappy
with your purchase for any reason, simply return the unworn shoes to
the address below for a refund or exchange within 30 days of the original
ship date. We will either issue a credit to your card account or ship
replacements back to you at no extra charge.
Conditions for Return Re-boxing Policy
All shoes which are returned for refund or exchange
must be returned in the original undamaged manufacturer's box and placed
inside a protective cardboard box for shipment. All labels must be
placed on the protective cardboard box and not on the shoebox itself.
If the shoebox is damaged or missing from your return, the amount of
your refund will be reduced by the standard re-boxing fee then in effect,
not to exceed ten dollars ($10.00). Returns received after 30 days are subject to a restocking fee up to 25%
Error in Shipment
If the unworn shoes you are returning to us are being
returned due to an error we made in shipping, please enclose a receipt
for your return shipping and we will gladly refund you the amount you
paid to return the incorrect unworn item.
Worn Returns/Defective Shoes
We reserve the right to reject returns that are worn.
All worn returns are fully inspected for manufacturer's defects by
our quality control department. If the worn shoe is determined not
to be defective by reason of faulty manufacture, the worn shoe will
be returned to you. We employ highly trained specialists who have strong
working knowledge of manufacturing processes and shoe construction.
All decisions made by our quality control department are final. If,
however, your shoes are determined to be defective for any reason,
we will exchange or refund the shoe for/to you and we will reimburse
you for your return shipment back to us in the process.
Where do I Send My Return?
New unworn merchandise may be returned to our returns
department . Please use a traceable insured method of shipping, mark
your package clearly, and send your shoes back to us at:
Attention: Internet Returns
Comfort One Shoes.com
8905 Reb Yank Drive
Manassas, VA 20110
When Will I Be Refunded?
As soon as we receive your return , we will immediately
refund your money to the account you purchased them with. Most
of the time, this will show in 2-4 business days. However, as
different banks have different policies, it may take longer for your
refund to process. If your refund does not show in the allotted
time, please contact your bank.
The Shoes I am Returning Were a Gift - What are my
options?
If the item you are returning was a gift sent to
you by someone else you will not be eligible to refund the shoes if
you return them back to our warehouse. With proper order identification,
(and receipt of the merchandise in accordance with our returns policy)
we will create a new account for you and grant you Store Credit for
the original purchase value of the product returned. This credit may
be used toward any product we sell on the internet.
If you received a pair of shoes that was paid for
by someone else at a different address, the same rules apply as with
a gift. Refunds will only be issued if the original paying party returns
the shoe directly to us as in a standard return. You will need the
original order number before you send your return to us. If you do
not have this number, E-MAIL your
request to our service department.
For your protection, our live support personnel are
not authorized to give order numbers over the phone or chat. Please
include the name and contact information of the party who purchased
your gift as well as your name and contact information. Once we reconcile
the order we will confirm the order number with you to expedite your
return.
I received my shoes by way of APO/FPO how can I return
my shoes?
Due to shipping considerations, we are not able to
accept returns on items shipped to APO/FPO addresses. We apologize
for any inconvenience. |
