Shipping FAQ

Free shipping on all orders of $99+
Flat rate of $10 on all orders under $99*

* We offer free outbound shipping on orders of $99 or more via UPS. Orders of less than $99 ship at a flat rate of $10. We only ship within the continental U.S. We do not offer international shipping at this time.

Most orders will leave our warehouses in 2-3 business days. However, certain items may take a bit longer.  If your order is delayed, we'll contact you via email. UPS and UPS SurePost generally deliver to the DC Metro area in 1-2 days. Your package may take longer, depending upon your location.

Sorry, but we do not currently offer shipments via USPS, FedEx or any other carrier, nor are we able to ship to APO/FPO addresses at this time.

Returns

Returns are easy! We offer an easy option for you to print a return label HERE. The fee for this service is $9.75 per label.  You're also welcome to mail them back with your choice of carriers to: 

Comfort One Shoes

Attn: Internet Returns
1625 Connecticut Ave., NW
Washington, DC 20009 

or drop them off at your favorite Comfort One Shoes store location.  

In the event of a problem, please contact our customer service department - we're here to help! 

We accept unworn returns within 30 days of your original receipt of your item(s). Please ship back your item(s) in the original packaging.  Please contact us directly for warranty issues.

Download Return/Exchange Form

Free Exchanges

We understand it's not always easy to find the perfect fit online.  We now offer an easy option for you to print a return label HERE.  There is NO FEE for this service.  

In the event of a problem, please contact our customer service department - we're here to help! 

We accept unworn returns within 30 days of your original receipt of your item(s). Please ship back your item(s) in the original packaging.  Please contact us directly for warranty issues.

You may download the Return/Exchange form below and put that in your box, or just drop a note in your shipment to let us know what size/color you'd like to receive instead.



Download Return/Exchange Form

Refunds

We'll refund your original form of payment within 3-5 business days of receiving your unworn item(s). Please allow 7-10 days for the credit to post, as individual banks will vary on how quickly your refund is processed.

Stop by a Store

All items on our website are carried in our store locations.

Please note: Not all stores carry all merchandise. If you're looking for a specific item or size, please call the customer service department or any store location and we'll be happy to find the shoes you're looking for!