We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
Multiple Item Orders
For orders containing multiple items, we will make every attempt to ship all items contained in the order at the same time. Items that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for items contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Comfort One Shoes reserves the right at any time after receipt of your order to accept or decline your order for any reason, or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Comfort One Shoes signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Out of Stock Items
If your item is out of stock, we'll notify you via email. We will keep you informed of any items that you have ordered that are out of stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Comfort One Shoes site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Comfort One Shoes site. You may unsubscribe from these newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
We will gladly accept the return of items that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of an incorrect item to you will also be accepted for return 30 days from the date of purchase.
Shipping Time -- Most orders will ship in 48 hours. Orders are neither processed nor shipped on Saturday or Sunday or on national holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Comfort One Shoes or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or item availability.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Typographical Errors and Site Malfunctions.
In the event an item is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Comfort One Shoes shall have the right to refuse or cancel any orders placed for an item listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Comfort One Shoes shall immediately issue a credit to your credit card account in the amount of the incorrect price.
In the event of a site malfunction or system error, customers shall be notified of such an event. Comfort One Shoes shall have the right to refuse or cancel any orders placed with invalid coupon codes or errors in pricing due to such issues.